#323: Quire Feedback
Status: Completed
Tag: Resolved Non-Reproducible

Trying to upload a .jpg picture but it doesn't work

Created by Patrik Meijer Jan 14, 2017, Edited Jan 18, 2017

Ok. I'm attaching it here

Patrik Meijer, Jan 16, 2017

Hi @p.meijer, It seems the picture was broken after you successfully uploaded it. Please try to upload it again and let us know how it turns out. Thank you for your help and patience. 😃

Crystal, Jan 17, 2017

Ok. Still can't see the picture in Quire. 1) I'm using macOS 10.12.3 and 2) Safari 10.0.3. 3) Can't find the console tab but I use a web security from Telia (swedish telecom provider).

Patrik Meijer, Jan 17, 2017

Hi @p.meijer, I have tried uploading a .jpg picture on Chrome, IE, Firefox and Safari and they worked fine. 😞 Can you please give us the picture you want to upload, and try uploading the picture on different browser(s) and computer? Let me know how it turns out. Thanks!

Crystal, Jan 16, 2017

You are welcome. 😃

Crystal, Jan 18, 2017

Hi @p.meijer, It worked fine with your picture. 😞 Can you please let us know 1) your operating system (eg. OS X El Capitan version 10.11.4), 2) browser and its version (eg. Chrome Version 55.0.2883.95), and 3) provide a screenshot of your Console (after you right-click on the webpage, choose Inspect and select the Console tab)? And is there any security for your network/connection that you are aware of? They would help us diagnose the issue. Thanks!

Crystal, Jan 17, 2017

Hi. I used another browser (Opera) since it didn't work with Safari and then it worked fine. Thanks for your help

Patrik Meijer, Jan 18, 2017