Two days ago I've set the "Remind Upcoming Dates" to 1 day before; after receiving a lot of mails in the morning (as expected) I've decided to change it to None (yesterday at 9).
This morining I've received the same email notifications (all the tasks are repeating tasks).
Similarly, two days ago I've set the "Remind Upcoming Time" to 15 mins, and got notified properly 15 mins before the due time; yesterday I've set it to "At the Time" and worked for about an hour. After that I've received 15 mins before for 2 tasks but no notification at all for the other 20ish tasks with due dates that are planned till now.
All the tasks in question are recurring tasks.
Let me know if I can help providing more information (ex. task ids, screenshots, etc...) or any test to help you out.
Hi Mauro, Please let me double check if I got your point right: You have set "None" to Remind Upcoming Dates and "At the time" to Remind Upcoming Tasks, but you received either notifications at the wrong time or no notifications for your recurring tasks with due time since yesterday? Looks like it is a bug. 😞 Please let us look into it and shall we need further information from you, I will be in touch! Thanks for letting us know and offering help.
Crystal, Nov 24, 2016
Hi Mauro,
Though not really reproducing your issues, we did find an issue related to it: the change of user setting doesn't rebuild the reminders of existing tasks properly. It has been fixed now. Please let us know if the problem remains. Sorry for any inconvenience.
We scheduled a house keeping to rebuild the reminders. It can take a couple hours to complete. If you prefer to correct the error now, you can change the setting to another value and switch it back.
Tom Yeh, Nov 25, 2016
Thx a lot for the hard work and the quick fix.
I'll let you know if the notifications came back in an our or so when the first notifications of the day should filre.
Mauro Solcia (Smokybob), Nov 25, 2016
Great! Hope we cover every corner -- the algorithm is a bit complicated:)
Tom Yeh, Nov 25, 2016
Hi Crystal, Correct, I recieve the daily notification when I've set do Not receive them and I don't receive the notification for the recurring tasks.
In attach a screenshot of the notifications from the "bell". I only have the notification for your answer and the one received this morning for all of Today tasks; but none at the time of the single tasks (ex. one should have triggered a notification 39 mins ago).
If I can help in any way let me know.
Mauro Solcia (Smokybob), Nov 24, 2016
🙌 🙌 🙌 Notifications recevied!
Thx a lot
Mauro Solcia (Smokybob), Nov 25, 2016